{"id":37,"date":"2026-08-19T23:31:37","date_gmt":"2026-08-19T21:31:37","guid":{"rendered":"https:\/\/cursiqa.com\/caste-otazky\/"},"modified":"2026-09-05T13:38:58","modified_gmt":"2026-09-05T11:38:58","slug":"faq","status":"publish","type":"page","link":"https:\/\/cursiqa.com\/en\/faq\/","title":{"rendered":"FAQs"},"content":{"rendered":"<p class=\"wp-block-paragraph\">Quick answers about buying, paying for and accessing Cursiqa digital products.<\/p><h2 class=\"wp-block-heading\">Buying and delivery<\/h2><h3 class=\"wp-block-heading\">When will I receive my download?<\/h3><p class=\"wp-block-paragraph\">Immediately after payment is confirmed. A secure download link appears on the order confirmation page and is emailed to the address you entered at checkout.<\/p><h3 class=\"wp-block-heading\">I did not get the email. What now?<\/h3><p class=\"wp-block-paragraph\">Check the spam folder first, then open the order confirmation page from your browser history, or sign in to My Account. If none of that works, email <a href=\"mailto:info@cursiqa.com\">info@cursiqa.com<\/a> with your order number and we will restore access.<\/p><h3 class=\"wp-block-heading\">How long does the download link stay valid?<\/h3><p class=\"wp-block-paragraph\">Downloads are unlimited and do not expire. The link is in your account and in the confirmation email. If you hit a genuine technical problem, we re-issue access after verifying the order.<\/p><h3 class=\"wp-block-heading\">Do I need an account?<\/h3><p class=\"wp-block-paragraph\">No. You can check out as a guest. Creating an account simply keeps every purchase in one place under My Account.<\/p><h2 class=\"wp-block-heading\">Products<\/h2><h3 class=\"wp-block-heading\">What format are the products in?<\/h3><p class=\"wp-block-paragraph\">A PDF workbook plus an editable spreadsheet (.xlsx). The spreadsheet opens in Excel, LibreOffice Calc, Numbers and Google Sheets. Each product page lists the exact page and sheet count.<\/p><h3 class=\"wp-block-heading\">Do I need Excel?<\/h3><p class=\"wp-block-paragraph\">No. The files work in the free LibreOffice Calc and in Google Sheets. Every product includes a short README explaining how to import into Google Sheets.<\/p><h3 class=\"wp-block-heading\">Are the products in English?<\/h3><p class=\"wp-block-paragraph\">Yes. The workbooks, spreadsheets and examples are written in English for a US audience, including US-style currency and date formats.<\/p><h2 class=\"wp-block-heading\">Payment, licence and refunds<\/h2><h3 class=\"wp-block-heading\">Which payment methods do you accept?<\/h3><p class=\"wp-block-paragraph\">Card payments, processed by Stripe. Apple Pay and Google Pay appear automatically if your device and browser support them. We never see or store your card details.<\/p><h3 class=\"wp-block-heading\">Can I use a product inside my company or team?<\/h3><p class=\"wp-block-paragraph\">Yes. See the licence terms on the <a href=\"\/en\/terms\/\">Terms and Conditions<\/a>page: a single purchase covers internal use by one organisation for up to five named people. Larger teams should contact us for a team licence.<\/p><h3 class=\"wp-block-heading\">Can I get a refund?<\/h3><p class=\"wp-block-paragraph\">Digital content is delivered immediately, and at checkout you explicitly consent to that immediate delivery, which affects the statutory right of withdrawal. If a file is faulty, not as described, or will not open, contact us and we will fix it or refund you. See <a href=\"\/en\/right-of-withdrawal\/\">Right of Withdrawal<\/a>.<\/p><h3 class=\"wp-block-heading\">Is this financial advice?<\/h3><p class=\"wp-block-paragraph\">No. Cursiqa products are educational tools that help you organise your own numbers. They are not financial, legal or tax advice.<\/p>","protected":false},"excerpt":{"rendered":"<p>R\u00fdchle odpovede na ot\u00e1zky o n\u00e1kupe, platbe a pr\u00edstupe k digit\u00e1lnym produktom Cursiqa. N\u00e1kup a dodanie Kedy dostanem svoj s\u00fabor? Ihne\u010f po potvrden\u00ed platby. [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-37","page","type-page","status-publish","hentry"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 5.0.1.1 - aioseo.com -->\n\t<meta name=\"description\" content=\"Find answers about Cursiqa digital products, secure payments, downloads, customer accounts, and support.\" \/>\n\t<meta name=\"robots\" content=\"max-image-preview:large\" \/>\n\t<link rel=\"canonical\" href=\"https:\/\/cursiqa.com\/en\/faq\/\" \/>\n\t<meta name=\"generator\" content=\"All in One SEO (AIOSEO) 5.0.1.1\" \/>\n\t\t<meta property=\"og:locale\" content=\"en_US\" \/>\n\t\t<meta property=\"og:site_name\" content=\"Cursiqa - Practical business systems\" \/>\n\t\t<meta property=\"og:type\" content=\"article\" \/>\n\t\t<meta property=\"og:title\" content=\"FAQs - Cursiqa\" \/>\n\t\t<meta property=\"og:description\" content=\"Find answers about Cursiqa digital products, secure payments, downloads, customer accounts, and support.\" \/>\n\t\t<meta property=\"og:url\" content=\"https:\/\/cursiqa.com\/en\/faq\/\" \/>\n\t\t<meta property=\"article:published_time\" content=\"2026-08-19T21:31:37+00:00\" \/>\n\t\t<meta property=\"article:modified_time\" content=\"2026-09-05T11:38:58+00:00\" \/>\n\t\t<meta property=\"og:image\" content=\"https:\/\/cursiqa.com\/wp-content\/themes\/cursiqa-theme\/assets\/images\/cursiqa-og-default.jpg\" \/>\n\t\t<meta property=\"og:image:secure_url\" content=\"https:\/\/cursiqa.com\/wp-content\/themes\/cursiqa-theme\/assets\/images\/cursiqa-og-default.jpg\" \/>\n\t\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t\t<meta property=\"og:image:height\" content=\"630\" \/>\n\t\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n\t\t<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n\t\t<meta name=\"twitter:title\" content=\"FAQs - 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